Automations and Scripting — Degraded
Update - The issue causing automations, scripts, and scheduled tasks to remain queued on NMS delegates has been resolved for affected customers in the EU region following a successful targeted hotfix, which we have confirmed through testing.

To fully address this across all regions, we will be rolling out the same fix via scheduled maintenance plans next week. Each affected region will receive advance notice of its specific maintenance window through this status page. No action is required from customers in the meantime.

We appreciate your patience and apologize for any disruption this may have caused.
Jul 17, 2026 - 16:51 CDT
Update - Our testing indicates the issue is remediated within EU. We are assessing the scope of customers affected in our other regions so we can hotfix as necessary to minimize impact to all customers. More updates to come as we progress through those remediation steps.
Jul 16, 2026 - 19:10 CDT
Update - We have successfully deployed the hotfix to the affected customers in EU. We are validating the fix is working as expected.
Jul 16, 2026 - 18:49 CDT
Update - We are preparing to deploy a targeted hotfix for the customers who are currently affected by this issue in our EU region. There will be a brief disruption of API and Web portal access for a subset of customers while we push the change.
Jul 16, 2026 - 17:34 CDT
Identified - We have identified that the issue is only affecting NMS delegates. To identify NMS delegates navigate to the Devices page, select the More Filters button in the top bar and select NMS Delegate.
Jul 16, 2026 - 15:19 CDT
Update - We are continuing to investigate this issue.
Jul 16, 2026 - 13:17 CDT
Update - We are continuing to investigate this issue.
Jul 16, 2026 - 12:19 CDT
Update - We are continuing to investigate this issue.
Jul 16, 2026 - 12:18 CDT
Update - We are continuing to investigate this issue.
Jul 16, 2026 - 12:17 CDT
Investigating - Some customers may experience automations, scripts, and scheduled tasks remaining in a queued state and not executing. Affected devices will otherwise appear online and healthy. We have identified the cause and a fix is in progress. Further updates will follow as deployment timing is confirmed.
Jul 16, 2026 - 12:16 CDT
Uptime over the past 90 days. View historical uptime.
United States (US) Operational
90 days ago
100.0 % uptime
Today
Europe (EU) Operational
90 days ago
99.96 % uptime
Today
Australia (OC) Operational
90 days ago
100.0 % uptime
Today
Canada (CA) Operational
90 days ago
100.0 % uptime
Today
United States (US2) Operational
90 days ago
100.0 % uptime
Today
Federal (Moderate) Operational
90 days ago
99.99 % uptime
Today
Japan (JP) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Release 14.1.11 - EU Jul 29, 2026 14:00-17:00 CDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 20, 2026 - 11:17 CDT

Release 14.1.11 - US Jul 29, 2026 20:00-22:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Jul 28, 2026 - 09:49 CDT

Release 14.1.11 - US2 Jul 29, 2026 20:00-22:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Jul 28, 2026 - 09:48 CDT

Release 14.1.11 - CA Jul 29, 2026 20:00-22:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Jul 28, 2026 - 09:47 CDT

Infrastructure Maintenance - EU Aug 3, 2026 14:00-16:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Jul 23, 2026 - 12:27 CDT

Jul 29, 2026

Release 14.1.11 - OC
Completed - The scheduled maintenance has been completed.
Jul 29, 11:03 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 29, 09:33 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 09:01 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 28, 09:46 CDT
Release 14.1.11 - JP
Completed - The scheduled maintenance has been completed.
Jul 29, 10:42 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 29, 09:19 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 09:01 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 28, 09:45 CDT
Infrastructure Maintenance - US
Completed - The scheduled maintenance has been completed.
Jul 29, 04:16 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 29, 03:28 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 03:02 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 24, 05:41 CDT

Jul 28, 2026

Infrastructure Maintenance - US2
Completed - The scheduled maintenance has been completed.
Jul 28, 04:24 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 28, 03:36 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 03:02 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 24, 05:40 CDT

Jul 27, 2026

Internal Maintenance - 7-27-2026 - EU
Completed - The scheduled maintenance has been completed.
Jul 27, 19:13 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 27, 17:51 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 27, 16:58 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 27, 16:21 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 27, 15:20 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 14:00 CDT
Scheduled - We will be performing internal maintenance to improve scalability of systems
Jul 26, 21:36 CDT

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

US - Service Availability Issue
Resolved - This incident has been resolved.
Jul 24, 16:28 CDT
Update - Mitigation efforts have shown positive results and we are seeing agents reporting status correctly at this time. We are continuing to monitor the incident.
Jul 24, 15:10 CDT
Update - To help mitigate some agents still showing offline we are restarting our frontend web systems. Some users may see a slight increase in response time during this process.
Jul 24, 13:21 CDT
Update - During the AWS Outage, Ninja Agents attempted and failed to reconnect to our backend services. This automatically triggers a backoff/retry mechanism in our agents that is designed to prevent traffic flooding or thundering herd behavior during significant outages. Agents are slowly reconnecting, but will randomize their reconnection attempts until successful. Additionally the service that was responsible for processing device status was struggling with the volume of agent status changes. We have scaled that capacity out and are seeing healthy metrics. Over the last hour we have seen our connected devices increase by over 150k devices, but recovery will likely be slow while the agents attempt to gracefully reestablish service
Jul 24, 10:38 CDT
Update - We are continuing to monitor for any further issues.
Jul 24, 09:54 CDT
Monitoring - We have identified a broader connectivity issue within our cloud provider's infrastructure that is causing intermittent service disruptions for some customers. Recovery efforts are ongoing and service stability has improved, though some impact may persist while restoration work continues.
Jul 24, 08:08 CDT
Identified - We have identified a broader connectivity issue within our cloud provider's infrastructure that is causing intermittent service disruptions for some customers, and we are actively monitoring recovery efforts.
Jul 24, 07:10 CDT
Investigating - We are currently investigating this issue.
Jul 24, 06:38 CDT

Jul 23, 2026

Release 14.1.10 - US2
Completed - The scheduled maintenance has been completed.
Jul 23, 22:09 CDT
Update - We are continuing to verify the maintenance items.
Jul 23, 22:02 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 23, 20:54 CDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 20:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 20:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 22, 20:22 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:22 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 20, 11:39 CDT
Release 14.1.10 - US
Completed - The scheduled maintenance has been completed.
Jul 23, 04:42 CDT
Update - We are continuing to verify the maintenance items.
Jul 23, 03:55 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 23, 02:31 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 23, 02:20 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 23, 00:57 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 22, 22:42 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 20, 11:37 CDT

Jul 22, 2026

Intermittent Connectivity Issues with Ninja Remote
Resolved - This incident has been resolved.
Jul 22, 16:31 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 16:00 CDT
Update - We have noted that this behavior is also seen in the US2 region. We are continuing to investigate the issue.
Jul 22, 14:59 CDT
Investigating - We are aware of intermittent issues with connecting to devices via Ninja Remote. We are currently investigating this issue
Jul 22, 14:03 CDT
Release 14.1.10 - OC
Completed - The scheduled maintenance has been completed.
Jul 22, 13:41 CDT
Update - We are continuing to verify the maintenance items.
Jul 22, 11:48 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 22, 10:11 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 09:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 20, 11:35 CDT
Release 14.1.10 - CA
Completed - The scheduled maintenance has been completed.
Jul 22, 00:39 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 21, 23:41 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 21, 22:34 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 21, 21:23 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 20:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 20, 11:16 CDT

Jul 21, 2026

Release 14.1.10 - JP
Completed - The scheduled maintenance has been completed.
Jul 21, 11:00 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 21, 10:40 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 21, 10:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 07:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 20, 10:03 CDT

Jul 20, 2026

Internal Maintenance - 7-20-2026 - EU
Completed - The scheduled maintenance has been completed.
Jul 20, 15:19 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 20, 15:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 14:00 CDT
Scheduled - We will be performing internal maintenance to improve scalability of systems
Jul 17, 18:56 CDT

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

Release 13.0.55-f - FedRAMP Moderate
Update - The scheduled maintenance has been completed.
Jul 17, 01:43 CDT
Completed - The scheduled maintenance has been completed.
Jul 17, 01:42 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 17, 00:17 CDT
Update - We are continuing the release. You may see a temporary disruption with agent services at this time.
Jul 16, 23:27 CDT
Update - We are continuing to deploy backend services and will be deploying new Agents shortly. You may see a temporary loss of agent connectivity over the next hour.
Jul 16, 21:55 CDT
Update - We have completed updating the components and are moving on to backend services. You may see a temporary loss of agent connectivity over the next hour.
Jul 16, 20:56 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:09 CDT
Scheduled - We will be undergoing scheduled maintenance.
Jul 14, 10:14 CDT

Jul 16, 2026

Infrastructure Maintenance - OC
Completed - The scheduled maintenance has been completed.
Jul 16, 11:11 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 16, 10:54 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 16, 10:26 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 09:09 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 14, 15:11 CDT
Release US2 - 14.1.0
Completed - The scheduled maintenance has been completed.
Jul 16, 02:24 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 16, 01:49 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 16, 01:03 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 16, 00:03 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 15, 23:03 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 15, 22:02 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 15, 21:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 CDT
Scheduled - We will be undergoing scheduled maintenance.
Jul 14, 09:50 CDT

Jul 15, 2026

Infrastructure Maintenance - CA
Completed - The scheduled maintenance has been completed.
Jul 15, 21:47 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 15, 21:22 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 15, 21:09 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:11 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 14, 15:10 CDT
Release OC - 14.1.0
Completed - The scheduled maintenance has been completed.
Jul 15, 12:22 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 15, 10:36 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 15, 10:22 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 09:00 CDT
Scheduled - We will be undergoing scheduled maintenance.
Jul 14, 14:30 CDT
EU - Processing Delay in Scheduled Services
Resolved - This incident has been resolved.
Jul 15, 12:05 CDT
Update - We are continuing to monitor for any further issues.
Jul 14, 11:58 CDT
Update - We are continuing to monitor for any further issues.
Jul 14, 04:38 CDT
Update - We are continuing to monitor for any further issues.
Jul 13, 19:30 CDT
Update - We are continuing to monitor for any further issues.
Jul 13, 17:50 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 10:55 CDT
Update - We are continuing to work on a fix for this issue.
Jul 13, 10:15 CDT
Update - We are continuing to work on a fix for this issue.
Jul 13, 08:07 CDT
Identified - The issue has been identified and working on the remediation
Jul 13, 06:40 CDT
Investigating - We are currently investigating this issue.
Jul 13, 04:23 CDT
Infrastructure Maintenance - NA
Completed - The scheduled maintenance has been completed.
Jul 15, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 20:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time to make improvements to our database infrastructure.
Jul 13, 11:43 CDT
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