A fix was applied last night to address the underlying cause of the false positives. Monitoring overnight indicates that the environment has returned to a healthy state. We will publish details in the Post-Mortem shortly.
Posted May 09, 2025 - 11:31 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 08, 2025 - 23:18 CDT
Update
We have identified the behavior causing delays or false positives in Agent status notifications and are currently assessing paths to remediation. This has been isolated to a subset of our customer base. Further updates will be posted as we get closer towards a solution.
Posted May 08, 2025 - 15:55 CDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 08, 2025 - 10:04 CDT
Investigating
We are aware of some issues with agents reporting offline, we are currently investigating and working on a solution