3rd Party SMS MFA Tool: degraded performance globally

Incident Report for NinjaOne Trust

Resolved

This incident has been resolved.
Posted Feb 11, 2026 - 12:17 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 11, 2026 - 11:31 CST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 11, 2026 - 10:05 CST

Update

We are continuing to investigate this issue.
Posted Feb 11, 2026 - 08:55 CST

Update

We are continuing to investigate this issue.
Posted Feb 11, 2026 - 08:55 CST

Update

We are continuing to investigate this issue.
Posted Feb 11, 2026 - 08:51 CST

Update

3rd Party SMS MFA Tool: degraded performance globally
Posted Feb 11, 2026 - 08:51 CST

Update

We are continuing to investigate this issue.
Posted Feb 11, 2026 - 06:21 CST

Investigating

3rd Party SMS MFA Tool: degraded performance globally
Posted Feb 11, 2026 - 06:11 CST
This incident affected: United States (US), Europe (EU), Australia (OC), Canada (CA), and United States (US2).
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