We have confirmed with the TeamViewer support team that there was an issue with the SSL Certificate on their API endpoint. This resulted in NinjaOne rejecting/failing API requests due to SSL Validation errors, resulting in connection failures/elevated error rates. After the SSL issue was resolved on TeamViewer’s environment, we saw functionality restored and our error rates return to normal levels.
Posted Jul 22, 2025 - 12:12 CDT
Resolved
This incident has been resolved.
Posted Jul 22, 2025 - 11:34 CDT
Monitoring
We have seen the TeamViewer connection error rates drop to zero. We are engaging with TeamViewer to determine root cause.
Posted Jul 22, 2025 - 10:54 CDT
Investigating
We are aware of an issue with TeamViewer connections failing to start/connect. We are currently investigating the issue.
Posted Jul 22, 2025 - 10:08 CDT
This incident affected: United States (US), Europe (EU), Australia (OC), Canada (CA), and United States (US2).