Dashboard - Performance Degradation

Incident Report for NinjaOne Trust

Resolved

This incident has been resolved.

Posted Jul 09, 2026 - 10:14 CDT

Update

We are continuing to monitor for any further issues.

Posted Jul 09, 2026 - 08:07 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 09, 2026 - 06:57 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 09, 2026 - 05:56 CDT

Update

We are continuing to investigate this issue.

Posted Jul 09, 2026 - 04:55 CDT

Investigating

We are aware of and investigating reports of customers experiencing dashboard-wide errors and slowness, primarily affecting the backup module (backup loading errors, missing backup tab, "error fetching bucket lists") and vulnerability reporting (blank vulnerability details showing only total devices impacted).

Posted Jul 09, 2026 - 03:55 CDT

This incident affected: Europe (EU).