Ticketing Email Delay (Third Party Outage)

Incident Report for NinjaOne Trust

Resolved

This incident has been resolved.
Posted Jan 22, 2026 - 19:38 CST

Update

We are continuing to monitor for any further issues.
Posted Jan 22, 2026 - 18:48 CST

Update

We are continuing to monitor for any further issues.
Posted Jan 22, 2026 - 17:44 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 22, 2026 - 16:43 CST

Update

We are continuing to work on a fix for this issue.
Posted Jan 22, 2026 - 15:43 CST

Identified

The issue has been identified to a third party email provider outage that is impacting North America regions.
Posted Jan 22, 2026 - 14:32 CST

Investigating

Due to third party email provider outage some ticketing email may be delayed. We are investigating the issue.
Posted Jan 22, 2026 - 14:29 CST
This incident affected: United States (US), Europe (EU), Australia (OC), Canada (CA), and United States (US2).