NA/US2: Ninja Support and Billing Tickets

Incident Report for NinjaOne Trust

Resolved

This incident has been resolved.

Posted Nov 13, 2026 - 17:29 CST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 13, 2026 - 16:48 CST

Investigating

We are continuing to investigate this issue.

Posted Nov 13, 2026 - 16:47 CST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 13, 2026 - 15:33 CST

Update

We are continuing to investigate this issue.

Posted Nov 13, 2026 - 14:35 CST

Investigating

We are aware of and working on a fix for the inability to send Ninja support and billing tickets from the Ninja app. We have identified the issue and are working on a fix. We will keep you updated as new information is available.

In the meantime, you can reach us by emailing support@ninjaone.com or by submitting a ticket through the Dojo.

Posted Nov 13, 2026 - 13:32 CST

This incident affected: United States (US) and United States (US2).