Agent installation issues on ESXi/VMWare

Incident Report for NinjaOne Trust

Resolved

This incident has been resolved.

Posted Nov 04, 2025 - 13:02 CST

Update

We are continuing to monitor for any further issues.

Posted Nov 04, 2025 - 12:42 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 04, 2025 - 12:00 CST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 04, 2025 - 11:30 CST

Update

We have confirmed that the issue affects all regions. We are continuing to investigate the issue.

Posted Nov 04, 2025 - 11:22 CST

Investigating

We are aware of an issue reported by a small number of customers unable to install the agent for ESXi/VMWare hosts. We are currently investigating this issue.

Posted Nov 04, 2025 - 11:07 CST

This incident affected: United States (US), Europe (EU), Australia (OC), Canada (CA), and United States (US2).