Backup Service Download Issue - Performance Degraded

Incident Report for NinjaOne Trust

Resolved

This incident has been resolved.

Posted Sep 14, 2023 - 17:50 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 14, 2023 - 16:30 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 08, 2023 - 18:54 CDT

Investigating

We are currently investigating an issue with the backup system affecting some customers restoring multiple items through web downloads. Please contact customer support (support@ninjaone.com) if you are experiencing an issue.

Posted Sep 08, 2023 - 17:42 CDT

This incident affected: United States (US) and Europe (EU).