Remote Tools Issues

Incident Report for NinjaOne Trust

Resolved

This incident has been resolved.

Posted Sep 26, 2025 - 09:35 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 26, 2025 - 09:20 CDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 26, 2025 - 08:18 CDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 26, 2025 - 08:17 CDT

Identified

We are aware of an issue reported by a small number of customers where remote tools, including Ninja Remote, are not connecting. We are currently investigating and working on a solution.

Posted Sep 26, 2025 - 08:11 CDT

This incident affected: United States (US).