After the 8.1.10 release, an issue with our CDN caused our Windows Agent generation to encounter an extremely rare bug. This failure caused agent generation requests to queue and resulted in significant delays or timeouts when attempting to generate new agent installers. A hotfix was deployed during the incident to mitigate the risk and improve overall performance.
Posted Apr 15, 2025 - 12:55 CDT
Resolved
This incident has been resolved.
Posted Apr 10, 2025 - 20:10 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 10, 2025 - 18:39 CDT
Update
We continue to see elevated errors and timeouts on agent generation for Windows devices. Mac and Linux installers are performing as expected.
Posted Apr 10, 2025 - 15:52 CDT
Identified
The Windows Agent Generation continues to see elevated errors and timeouts. We are continuing to troubleshoot.
Posted Apr 10, 2025 - 14:23 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 10, 2025 - 11:45 CDT
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 10, 2025 - 11:35 CDT
Update
We are continuing to investigate this issue.
Posted Apr 10, 2025 - 10:26 CDT
Investigating
We are currently investigating this issue.
Posted Apr 10, 2025 - 10:11 CDT
This incident affected: United States (US), Europe (EU), Australia (OC), Canada (CA), and United States (US2).