On 3/15 we introduced several planned changes to our backend Agent service. One of these changes introduced a higher-than-expected load on a different service causing significant delays or timeouts when interacting with our agents on Monday 3/22

We quickly scaled these resources to address the increased load and monitored the environment over the next several hours to ensure services were operating normally. Additional monitoring and alerting have been added, based on these findings, to detect this issue proactively in the future.